Kiavi IQAI Product Expert
Explain complex products and services with confidence.
Your business doesn't need another chatbot. It needs an AI expert.
Transform your products, documentation, SOPs, and institutional knowledge into an intelligent AI expert that educates customers, qualifies leads, supports teams, and scales your business 24/7.
Every business has knowledge. Few can deliver it instantly.
- Healthcare
- Manufacturing
- SaaS
- Professional Services
- Education
- Retail
- Finance
- Logistics
- Hospitality
- Construction
- Energy
- Government
The problem
Your knowledge isn't missing. It's trapped.
Your business already has all of it written down somewhere:
- Product documentation
- Technical manuals
- SOPs
- FAQs
- Training materials
- Case studies
- Policies
- Sales presentations
Yet people still ask you:
Which product is right for me?
Can you explain this feature?
Where can I find this information?
Who should I contact?
Every repeated question slows growth, increases support costs, and creates friction in the customer journey.
The shift
From static documentation to intelligent conversations
The same knowledge, delivered the way people actually ask for it.
Traditional approachWith Kiavi IQ
PDFsAI expert
FAQsIntelligent conversations
Email supportInstant answers
DocumentationGuided recommendations
Knowledge silosConnected intelligence
Meet Kiavi IQ
An AI expert trained on your business
Kiavi IQ doesn't guess. It learns how your business works, then delivers accurate, contextual answers — anytime, anywhere.
It understands:- Products
- Services
- Processes
- Industry terminology
- Documentation
- Policies
- Case studies
- Technical specifications
KNorthfield Assistant Online
Hi! Ask me anything about our coffee, shipping or subscriptions.
Do you ship to Ireland?
Yes — delivery is £6.50 and takes 3–5 working days. Orders over £40 ship free.
What's your return policy?How fresh are the beans?
Type your message…
Capabilities
What Kiavi IQ can do
AI Sales Assistant
Qualify leads, recommend solutions, and schedule demos.
AI Customer Support
Resolve customer questions 24/7.
AI Knowledge Assistant
Help employees and partners find information instantly.
AI Partner Enablement
Support distributors, dealers, and channel partners.
AI Operations Assistant
Guide teams through SOPs and internal processes.
How it works
Operate → Automate → Scale
- 1
Operate
Understand how knowledge flows across your business.
- 2
Automate
Train AI using your existing business knowledge.
- 3
Scale
Deploy AI across every customer and employee touchpoint.
Knowledge sources
Train Kiavi IQ with your existing knowledge
No rebuilding required.
- Website
- PDFs
- User Manuals
- SOPs
- SharePoint
- Notion
- Google Drive
- Confluence
- Help Centers
- API Documentation
- CRM
- Product Catalogs
- Case Studies
- Videos
- PowerPoint
- Training Materials
- Policies
- Knowledge Bases
Industries we serve
One platform. Endless use cases.
01
Healthcare & Life Sciences
Medical devices, hospitals, pharmaceuticals, veterinary, diagnostics.
AI for clinical education, product guidance, physician support, and patient information.
02
Manufacturing & Industrial
Industrial equipment, OEMs, engineering, chemicals, automotive suppliers.
AI for technical documentation, dealer support, and troubleshooting.
03
Technology & SaaS
Software companies, AI startups, IT services, cybersecurity, enterprise software.
AI for onboarding, documentation, technical support, and sales enablement.
04
Retail & E-commerce
Retail chains, D2C brands, marketplaces, wholesalers.
AI for product recommendations, customer engagement, and shopping assistance.
05
Professional Services
Consulting, legal, accounting, architecture, HR services.
AI for client intake, service discovery, and knowledge management.
06
Education & Training
Universities, schools, EdTech, corporate learning.
AI for admissions, student support, and learning assistance.
07
Financial Services
Banking, insurance, fintech, wealth management.
AI for customer education, onboarding, and policy guidance.
08
Logistics & Supply Chain
Transportation, warehousing, freight, fleet management.
AI for shipment support, operational guidance, and customer service.
09
Hospitality & Restaurants
Hotels, restaurants, cafés, cloud kitchens.
AI for guest engagement, reservations, and ordering.
10
Construction & Real Estate
Developers, builders, infrastructure, property management.
AI for project information, buyer assistance, and contractor support.
11
Energy & Utilities
Solar, renewable energy, utilities, EV infrastructure.
AI for technical guidance, installation support, and partner enablement.
12
Agriculture & AgriTech
Agriculture equipment, irrigation, dairy, precision farming.
AI for farmer support, product education, and distributor assistance.
Plus many more
- Government
- Telecom
- Sports
- Wellness
- Media
- Travel
- Home Services
Business outcomes
What success looks like
Faster lead qualification
Better customer experience
Reduced response time
Higher sales conversion
Lower support costs
Better knowledge accessibility
Improved partner enablement
Operational efficiency
Why Kiavi IQ
We don't build chatbots. We build AI systems around your business.
Generic AI assistantKiavi IQ
Generic responsesBusiness-specific expertise
FAQ automationIntelligent conversations
One use caseSales, support & operations
Limited contextLearns your documentation
Static interactionsContext-aware recommendations
Standalone toolIntegrated business system
Across the business
One platform. Every team.
SalesLead qualification, product recommendations
MarketingCampaign engagement, content discovery
Customer SupportInstant answers, ticket reduction
ProductDocumentation and onboarding
OperationsSOP guidance and process support
HREmployee onboarding and policy assistance
ITInternal knowledge and helpdesk
PartnersDealer and distributor enablement
TrainingLearning and certification support
Interface styles
One AI expert. A look for every kind of business.
A private bank and a skate brand shouldn't look the same. Pick a style, set your colour, and it belongs.
NNorthfield Assistant● Online
Hi! Ask me anything about our coffee or shipping.
Do you ship to Ireland?
Return policy?Bean freshness?
Type your message…
Powered by KaiviIQ
Security first
Your business data stays yours.
Encrypted in transit and at restYour content and every conversation are encrypted end to end.
Your data stays yoursIt's never shared and never used to train public models.
Locked to your domainsAccess is tied to the systems you approve, with rate limits behind it.
Private by defaultYou decide what it's allowed to know and can change it any time.
FAQ
Frequently asked questions
Can Kiavi IQ learn from PDFs and documents?
Yes. PDFs, manuals, SOPs, presentations, policies and training material all work as sources. You point Kiavi IQ at what you already have — there's nothing to rewrite or rebuild.
Does it integrate with our CRM or ERP?
Yes. Kiavi IQ connects to CRM systems, SharePoint, Google Workspace, Microsoft 365, Notion, Confluence and custom internal systems through APIs.
Can it book meetings or create tickets?
Yes. It can qualify a lead, schedule a demo, hand off to your team, or raise a ticket in the system you already use, rather than leaving the person to do it themselves.
Is our business data secure?
Your content and conversations are encrypted in transit and at rest, never shared, and never used to train public models. Access is limited to the systems and domains you approve.
Can it support multiple languages?
Yes. Kiavi IQ answers in the language the question is asked in, so global customers, partners and employees all get the same quality of answer.
How long does implementation take?
Most deployments go live in days, not months, because Kiavi IQ trains on the knowledge you already have. We scope the timeline with you in the strategy session.
Can it work for internal employees as well as customers?
Yes — that's often where it pays off fastest. The same knowledge base can serve customers publicly while helping staff, partners and distributors internally, with different access for each.
How do you keep answers accurate and up to date?
Answers are grounded in your approved sources, so Kiavi IQ won't invent details. When your documentation changes, its knowledge updates with it — and you control what it's allowed to use.